Support
Tell us what happened.
Send us questions, bug reports, or feedback about using Moyu.
Email Moyu support
Write to us at support@moyuchinese.com. Include the device you use and a short description of what you saw.
Open emailPrivacy requests
Use the same address for questions about app data or a deletion request. We may need information that helps us identify your anonymous app account.
Common support questions
Include the details below when you contact us so we can understand and resolve the issue faster.
What should I include in a Moyu bug report?
Tell us which device and operating-system version you use, what you were doing, what you expected, and what happened instead. A screenshot or short screen recording is useful when it does not expose private information.
How do I request deletion of my Moyu data?
Email support@moyuchinese.com and say that you want your app data deleted. Include information that can help us locate the anonymous account shown in the app. We may ask for confirmation before completing the request.
Can support help with a subscription or purchase?
Yes. Tell us which store you used and describe the charge or entitlement problem. Do not send payment-card details. Apple or Google may need to handle refunds made through their stores.
How quickly will Moyu support reply?
We review support messages as soon as practical. Detailed reports are easier to investigate, so include your device, app version, and the steps that reproduce the problem whenever possible.